Case Studies
Dubai Courts - Where sand meets silicon
(Adobe / Dubai Courts Official Publication)
- Challenges
- Efficiently processing a growing number of citizen requests for services
- Reducing operating costs and request approval times
- Improving citizen services
- Solution
- Automate request routing for faster reviewand approval
- Automatically populate forms with appropriate service data
- Enable online or offline submission of service requests
- Automate capture of citizen submitted data in key back-end systems
- Provide easily accessible, ongoing status updates on requests in process
- Improving citizen services
The Dubai Courts is using the Adobe Digital Enterprise Platform to:
- Benefits
- Efficiently processed requests from more than 300,000 clients annually
- Rendered 168,000 services in 2010
- Accelerated request fulfillment by as much as 60%
- Enabled citizens to complete requests online or offline utilizing the free Adobe Reader
- Improved transparency of request fulfillment processes
- Gave citizens round-the-clock, real-time visibility into the status of their requests
- Reduced government administration costs
